We totally understand what’s your concerns.

General Questions

We assist overseas companies in reducing the cost of importing goods from China and provide comprehensive assistance in procurement and export. We work closely with our clients to achieve more growth projects. Be it as one-stop procurement, order management, quality inspection, warehousing and transportation, product development, and payment support. Making our clients import business good is our business.

We offer two flexible cooperation models for our clients.

The first one is that your company purchases goods through us, Larkser, as your one-stop procurement supplier.

We will issue an invoice that includes our profit (service fee), and we will provide quality assurance and after-sales service just like the factory. We handle the entire order process, from inquiry, sampling, production follow-up, shipment inspection, warehousing, and transportation. This can avoid additional workload for your company in terms of finance, invoicing, and service provider coordination. As a one-stop procurement supplier, we issue all purchase invoices, shipping invoices, certificates of origin, and other certificate documents, which can save a lot of additional paperwork and financial work.

The second model is that we act as your purchasing agent in Shenzhen, China. We charge a agency service fee based on the workload and tasks of your purchasing orders. You can pay the purchasing cost directly to the factory, and pay the purchasing agent commission to us before placing an order or shipping the goods. The fee we charge is based on the project workload and the additional operating costs incurred for the client.

There are many excellent factories in China. However, dealing with Chinese factories requires a lot of experience in terms of effective communications (in Chinese), product quality control process (material requirement, processing technologies, mid-production and end product quality testing), shipping and export management. Using a professional company like Larkser.com will help you buy goods from China with much less hassle and even lower cost!

    • Abundant certified supplier resources.
  • After 6 years of development, we have accumulated nearly 8,000 supplier resources from different industries, and can quickly respond to your needs.
    • Efficient ERP system.
  • We have an efficient ERP management system. Our clients can log in to the website to check the progress of the client’s order procurement, and can fully control the purchase order, shipping records, product management, payment and other information.
    • 360°Satification Service
  • We provide customers with quality assurance and long-term after-sales service, and customers can find us to solve problems within 7/24 hours.
    • Payment Term Support
  • We provide a variety of flexible payment methods such as low-ratio order deposit, milestone payment method and balance payment on delivery

The answer is “NO.” In several ways, you end up paying less to work with us!

1. A lot of factories don’t deal with buyers directly; they are represented by agents.
2. Many factories do have their own export departments; however, you will notice that using a professional export agent is a lot more efficient than dealing with factories directly. When you try to find a product, you know that it could be made by many factories, not just one factory.
Instead of searching for them one by one, you can use a professional agent to bring you the right choice at once!
3. Third, a professional agent knows how to control production quality, and substantially minimize your business risks! Overall, we assist, not compete with factories to reach customers.

In these 6 years of accumulation, we are very professional in

  • Consumer electronics products
  • Travel and outdoors
  • Fitness and Sports
  • Promotional items
  • Health & Beauty
  • Tools and Hardware
  • Household appliances
  • Kitchen supplies
  • Textile and Apparel
  • Home textile bedding

We can find almost all kinds of finished products for you to achieve your business goals

Security Questions

Suppliers are usually willing to sign a agreements. It is unusual for a supplier to copy your products, especially if they only make one component of a larger product. It is more common for new products on the market to get reverse engineered by someone who simply buys a few and makes their own version.

Our clients have often had unfortunate experiences with Chinese suppliers in the past, so we understand that we need to work hard to restore your confidence in products made in and imported from China. We provide customers with worry-free after-sales service and quality assurance terms

We take on the tasks of negotiating, manufacturing and shipping your products from China, meaning that the risks of late orders and extra charges falls to us. Our industrial shipping experience enables us to connect our clients to the world’s most reliable and best value carriers. Our aim is to give you complete control over the costs of shipping products from China and shipping times so that you can rest easy knowing that your products will be delivered on time and at the highest quality.

Shipping Questions

We have warehouses located in Xiamen, Ningbo, Shenzhen, which is very convenient for handling your exports.

It depends on the requirements of your sourcing products. If you have no special product customization requirements and need fast delivery from stock, we can deliver within 7-12 days.

If it is a lightly customized packaged product, we can deliver the product within 10-20 days.

If you need a complete brand customization solution, usually the production cycle for custom orders is 20-30 days.

Once your product arrives at our warehouse, it goes through a comprehensive receiving process.

The quantities and product information are checked and verified against the provided packing slip.

Any discrepancies are promptly reported to an Account Manager who will then contact you directly to remedy any order inconsistencies. Product weights are taken and recorded in our system to ensure that the right postage is applied to each of your orders.

Each product received is recorded in our receiving logs for quick reference. Once the product is received completely, the product is placed in its designated storage location and the product quantities are added to the larkser.com dashboard inventory page, which provides real-time inventory management.

If your order is lost or damaged, we will file a claim for you. If you are sending us a package through your own shipper, you will need to file the claim with them.

Larkser.com fills all orders within 24 hours of receipt, provided they are approved to ship. Shipments will not be processed on Sundays, holidays, or during any event that would cause a facility to close (acts of God, severe inclement weather, etc.). However, fulfillment of orders is our core priority.

Payment Questions

We do not charge any fees in advance from our clients, and we offer free product sourcing and warehousing services. Whether you choose to order and pay directly through us or pay an additional commission fee, we will not charge any fees until an order has been placed.

If you choose to pay us through commission fees, we will collect payment when you are ready to place the order for the factory. This payment method poses no payment risks for our clients.

If you choose to place an order through our company, we offer milestone payments. You can pay a 20% deposit before placing the order, 30% after the completion of the product production with the delivery of the inspection report, and the remaining 50% can be paid after we provide you with the draft of the bill of lading through our shipping agency. This payment method also ensures the safety of our clients.

These two payment methods have played a safe and guaranteed transaction payment method for our clients.